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TYPES OF INSURANCE
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| Q. | How do I make a payment on-line or by phone? |
| A. | To pay on-line using a Visa, Mastercard, a check, or a debit card (with the Visa logo), go to the Access Policy Information link on the left of this screen. To register, you will need your policy number, agent ID, and property zip code; this information is located on your policy declarations page. To make a premium payment by phone, please call Tower Hill's customer service center at (800) 342-3407, Monday through Friday, between 8AM and 6PM (EST). To make a payment on your flood policy, please contact Torrent Technologies at (877) 826-6920 or mail your payment directly to the insurance company listed on your flood policy (see the "Where should I mail my payment?" Q&A below for details). |
| Q. | I need to make changes on my policy (i.e., mailing address, billing plan, coverages, etc.). Who should I contact? |
| A. | Your insurance agent can assist you with making policy changes. For your convenience, your agent's name and phone number are listed on your policy declarations page and on your premium notices. |
| Q. | Where should I mail my payment? |
| A. | (a) Property Insurance A payment coupon and envelope are included with each premium invoice, for your convenience. You may send the payment to Tower Hill Insurance Group, LLC., P.O. Box 105230, Atlanta GA 30348-5230. (b) Flood Insurance Please mail your flood policy payment to the company name listed on your flood insurance policy, as indicated below. With questions, please contact Torrent Technologies at (877) 826-6920. Tower Hill Preferred Insurance Company Tower Hill Prime Insurance Company |
| Q. | What should I include with the payment? |
| A. | Please include your payment coupon, if available. Write your policy number in the memo field of your check. If you are sending a money order or cashier's check, be sure to also include your name as it is listed on your insurance policy. |
| Q. | My policy premium is paid by my mortgage company and I received a Notice of Cancellation for non-payment of premium. What should I do? |
| A. | Contact your mortgage company as soon as possible to confirm when they sent the payment to Tower Hill. If the mortgage company has already sent the payment, request that a copy of the cleared check be faxed to Tower Hill at fax number (352) 332-9999. Your policy number, your name (as it appears on your policy) and payment amount should be clearly identified on the fax. |