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What is the easiest way to file a claim?

Uprooted tree on roof
Tower Hill Personal Lines property policyholders can file a claim online through Customer Portal by clicking on the “File a Claim” button after logging in. You can also track the status of your claim online 24/7 through your Customer Portal account at THIG.com.

Customers without Internet access can contact our Customer Service Center at 800.342.3407 for assistance.  If you have a flood or watercraft claim, please refer to the contact information below to report a claim:

ONLINE (or email)PHONE
RESIDENTIAL PROPERTYTower Hill Mobile App
OR
THIG.com/report
800-342-3407
Claims documentation, such as photos, estimates, and receipts, can be emailed to claims@thig.com. Be sure to include your claim number in the subject line.
FLOODTower Hill Mobile App
OR
THIG.com/report
800-342-3407
TOWER HILL SPECIALTYTower Hill Mobile App
OR
THIG.com/report
888-795-7256
WATERCRAFT (SkiSafe)Skisafe.com800-225-6560
COMMERCIAL CLAIMSCommercialClaims@thig.com800-342-3407
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