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Need to report a claim? We’re here to help!

We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.

Where to File a Claim

ONLINE (or email)PHONE
RESIDENTIAL PROPERTYTHIG.com/report800-342-3407
Claims documentation, such as photos, estimates, and receipts, can be emailed to claims@thig.com. Be sure to include your claim number in the subject line.
FLOOD WITH Lloyd'sTHIG.com/report800-342-3407
TOWER HILL SPECIALTYTHSpecialty.com/report888-795-7256
WATERCRAFT (SkiSafe)Skisafe.com800-225-6560
COMMERCIAL CLAIMSCommercialClaims@thig.com800-342-3407

The Claims Process

When you experience damage to your home or property, we’re committed to handling your claim in a fair, accurate and timely manner. We leverage our strong partnerships with vendor networks and cutting-edge technology to ensure that you receive the help needed as quickly as possible. Through your secure Customer Portal account, track your claim status 24/7 and receive real-time notifications.

The Claims Process

Please refer to your policy of insurance for all terms and conditions. The above does not alter or change your policy of insurance.

CastleCare

844.TOWER.11 (844.869.3711)

Available at no cost and exclusively for Tower Hill policyholders, CastleCare is a credentialed contractor network program for when repairs or rebuilding are necessary. CastleCare works closely with the adjuster to determine the level of assistance needed.

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Other Insurer Claims Numbers

CompanyClaims Phone
Allstate Insurance800-54-STORM
American Integrity866-277-9871
American Traditions866-270-8430
ASI Progressive866-274-5677
Auto Club (AAA) Insurance Co800-222-7623 ext. 5000
Bankers (First Community)800-765-9700
Cabrillo Coastal/Safe Harbor866-896-7233
Citizens Property Insurance Corp.866-411-CPIC
Cypress Insurance877-560-5224
Farmers 800-435-7764
Federated National800-293-2532
Florida Family888-850-4663
Florida Peninsula866-549-9672
Frontline877-744-5224
GEICO800-841-3000
The Hanover Insurance Company800-628-0250
The Hartford800-243-5860
Heritage Property & Casualty855-415-7120
Homeowners Choice866-324-3138
Kin866-204-2219
Liberty Mutual Insurance800-2-CLAIMS
Nationwide800-421-3535
Olympus866-281-2242
People's Trust877-333-1230
Progressive800-PROGRESSIVE
PURE888-813-7873
Safeco Insurance800-332-3226
Safeway800-252-3251
Security First877-581-4862
State Farm Insurance800-SF-CLAIM
Torrent Technologies (Flood)800-787-5677
Travelers Personal Insurance800-252-4633
United P&C800-861-4370
Universal Ins. Co. NA866-999-0898
Universal P&C888-256-3378
USAA800-531-8722
Vault844-388-5677
Wright Flood800-225-6560