Post Office Box 147018
Gainesville, FL 32614-7018
800.342.3407 Customer Service & Claims
Do you have a question that you can’t find an answer to on our website? Perhaps you want to submit feedback to us on your experience with our site or service. Please use our form below to submit your comments to Tower Hill.
Your questions and feedback are important to us. Please let us know how we can serve you better.
Please DO NOT report an insurance claim through the form below. Instead, call Tower Hill Claims Services at 800.342.3407.
For billing and payment assistance, please call our Customer Service Center at 800.342.3407. For coverage questions or to make a change to your policy, please call your insurance agent listed on the top center of your policy’s Declarations Page.
For payment information on your flood insurance policy, please call 877.826.6920. Any flood-related questions, endorsement requests or claims reports should be directed to your insurance agent.
To report suspected insurance fraud directly to Tower Hill Insurance Group, please call 866.265.6590. You may also contact the Florida Department of Financial Services (FLDFS) Consumer Helpline at 800.342.2762 or visit the FLDFS Division of Insurance Fraud to file a fraud report on-line.