We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most.
When disaster strikes your castle, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help. We continually prepare for whatever Mother Nature may bring to Florida, so that you can have peace of mind all year long.
If You Have Damage...
Together with your insurance agent, we are committed to making the claims process as simple and fast as possible. Be sure to report all damage as soon as possible after the incident occurs. If your local fire or police departments have been contacted, please be sure to request a copy of their report to provide to the Claims Adjuster.
If you have a Tower Hill flood policy separate from your homeowners policy, please contact Torrent Flood directly at 877.254.6819 to file a claim.
In 25 years of home ownership we’ve never had to file a claim until this year and we had two! We were dreading it but our experience with Tower Hill was so pleasant that we talked our oldest son into using Tower Hill for his homeowners insurance.
When you report a loss, you will receive a claim number for reference. All claims are assigned to an adjuster, based on the severity of the loss. Then your Claims Adjuster will contact you to schedule a date and time to inspect the damages. Whenever possible, minor claims are handled by our in-house Claims staff; however, you will still be contacted by telephone.
To help avoid further damage to your home, you can make minor repairs (i.e., placing tarps on damaged roofs or boarding up broken windows); be sure to keep your repair receipts. If possible, gather the following information prior meeting with your Claims Adjuster: an inventory of damage items, including photos and/or receipts; and a copy of the fire or police department’s report, if applicable.
Our Claims staff will walk you through the process step-by-step, so don’t hesitate to ask questions or share any concerns about your claim. After all, that’s what we’re here for. You may contact your Claims Adjuster directly, or call our Customer Service Center at 800.342.3407 between 8am and 6pm (ET) Monday through Friday.