Claims

Need To Report A Claim?  We’re Here to Help!

We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.

Where to File a Claim

 ONLINE (or email)PHONE
RESIDENTIAL PROPERTYTHIG.com/report800.342.3407
Claims documentation, such as photos, estimates, and receipts, can be emailed to claims@thig.com. Be sure to include your claim number in the subject line.
FLOOD WITH Lloyd'sTHIG.com/report800.342.3407
FLOOD with Tower Hill Prime - Wright FloodTHIG.com/wright800.820.3242
WATERCRAFT (SkiSafe)Skisafe.com800.225.6560
COMMERCIAL CLAIMSCommercialClaims@thig.com800.342.3407

Hurricane Ian IconAnd to best serve our customers and Exchange members impacted by Hurricane Ian, we have established catastrophe (CAT) response centers at both of the Department of Financial Services Insurance Village Sites. These are now open. Moving forward, the locations will be open from 8am to 6pm seven days a week. Tower Hill representatives are on-site to assist customers and members in filing claims and answering any questions:

PORT CHARLOTTE

Port Charlotte Town Center (Parking Lot)
1441 Tamiami Trail
Port Charlotte, FL 33948

FORT MYERS

Lakes Regional Library (Parking Lot)
15290 Bass Road
Fort Myers, FL 33919

CastleCare

844.TOWER.11 (844.869.3711)

Available at no cost and exclusively for Tower Hill policyholders, CastleCare is a credentialed contractor network program for when repairs or rebuilding are necessary. CastleCare works closely with the adjuster to determine the level of assistance needed.

Convenience

Convenience

Seal of Approval

Quality Assurance

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Peace of Mind

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Other Insurer Claims Numbers

CompanyClaims Phone
Allstate Insurance800-54-STORM
American Integrity866-277-9871
American Traditions866-270-8430
ASI Progressive866-274-5677
Auto Club (AAA) Insurance Co800-222-7623 ext. 5000
Bankers (First Community)800-765-9700
Cabrillo Coastal/Safe Harbor866-896-7233
Citizens Property Insurance Corp.866-411-CPIC
Cypress Insurance877-560-5224
Farmers 800-435-7764
Federated National800-293-2532
Florida Family888-850-4663
Florida Peninsula866-549-9672
Frontline877-744-5224
GEICO800-841-3000
The Hanover Insurance Company800-628-0250
The Hartford800-243-5860
Heritage Property & Casualty855-415-7120
Homeowners Choice866-324-3138
Kin866-204-2219
Liberty Mutual Insurance800-2-CLAIMS
Nationwide800-421-3535
Olympus866-281-2242
People's Trust877-333-1230
Progressive800-PROGRESSIVE
PURE888-813-7873
Safeco Insurance800-332-3226
Safeway800-252-3251
Security First877-581-4862
State Farm Insurance800-SF-CLAIM
Travelers Personal Insurance800-252-4633
United P&C800-861-4370
Universal Ins. Co. NA866-999-0898
Universal P&C888-256-3378
USAA800-531-8722
Vault844-388-5677

Prevent further damage to your home

 To help avoid further damage, you can make minor repairs (i.e., placing tarps on roofs or boarding up windows). Be sure to keep your repair receipts. If possible, gather the following information prior meeting with your Claims Adjuster: an inventory of damaged items, including photos and/or receipts; and a copy of the fire or police department’s report, if applicable.

Water Extraction
Camera
Tarped roof

Insurance Fraud

 Learn about your rights as an insurance customer, or report suspected insurance fraud.

Learn More