/ Claims
Need to report a claim? We’re here to help!
We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.
Where to File a Claim
| ONLINE (or email) | PHONE | |
|---|---|---|
| RESIDENTIAL PROPERTY | THIG.com/report | 800-342-3407 |
| Claims documentation, such as photos, estimates, and receipts, can be emailed to claims@thig.com. Be sure to include your claim number in the subject line. | ||
| FLOOD WITH Lloyd's | THIG.com/report | 800-342-3407 |
| WATERCRAFT (SkiSafe) | Skisafe.com | 800-225-6560 |
| COMMERCIAL CLAIMS | CommercialClaims@thig.com | 800-342-3407 |
The Claims Process
When you experience damage to your home or property, we’re committed to handling your claim in a fair, accurate and timely manner. We leverage our strong partnerships with vendor networks and cutting-edge technology to ensure that you receive the help needed as quickly as possible. Through your secure Customer Portal account, track your claim status 24/7 and receive real-time notifications.
Please refer to your policy of insurance for all terms and conditions. The above does not alter or change your policy of insurance.
CastleCare
844.TOWER.11 (844.869.3711)
Available at no cost and exclusively for Tower Hill policyholders, CastleCare is a credentialed contractor network program for when repairs or rebuilding are necessary. CastleCare works closely with the adjuster to determine the level of assistance needed.
Convenience
Quality Assurance
Peace of Mind
Other Insurer Claims Numbers
| Company | Claims Phone |
|---|---|
| Allstate Insurance | 800-54-STORM |
| American Integrity | 866-277-9871 |
| American Traditions | 866-270-8430 |
| ASI Progressive | 866-274-5677 |
| Auto Club (AAA) Insurance Co | 800-222-7623 ext. 5000 |
| Bankers (First Community) | 800-765-9700 |
| Cabrillo Coastal/Safe Harbor | 866-896-7233 |
| Citizens Property Insurance Corp. | 866-411-CPIC |
| Cypress Insurance | 877-560-5224 |
| Farmers | 800-435-7764 |
| Federated National | 800-293-2532 |
| Florida Family | 888-850-4663 |
| Florida Peninsula | 866-549-9672 |
| Frontline | 877-744-5224 |
| GEICO | 800-841-3000 |
| The Hanover Insurance Company | 800-628-0250 |
| The Hartford | 800-243-5860 |
| Heritage Property & Casualty | 855-415-7120 |
| Homeowners Choice | 866-324-3138 |
| Kin | 866-204-2219 |
| Liberty Mutual Insurance | 800-2-CLAIMS |
| Nationwide | 800-421-3535 |
| Olympus | 866-281-2242 |
| People's Trust | 877-333-1230 |
| Progressive | 800-PROGRESSIVE |
| PURE | 888-813-7873 |
| Safeco Insurance | 800-332-3226 |
| Safeway | 800-252-3251 |
| Security First | 877-581-4862 |
| State Farm Insurance | 800-SF-CLAIM |
| Torrent Technologies (Flood) | 800-787-5677 |
| Travelers Personal Insurance | 800-252-4633 |
| United P&C | 800-861-4370 |
| Universal Ins. Co. NA | 866-999-0898 |
| Universal P&C | 888-256-3378 |
| USAA | 800-531-8722 |
| Vault | 844-388-5677 |
| Wright Flood | 800-225-6560 |