Need To Report A Claim? We’re Here to Help!
We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.
Where to File a Claim
|ONLINE (or email)||PHONE|
|Claims documentation, such as photos, estimates, and receipts, can be emailed to email@example.com. Be sure to include your claim number in the subject line.|
|FLOOD WITH Lloyd's||THIG.com/report||800.342.3407|
Available at no cost and exclusively for Tower Hill policyholders, CastleCare is a credentialed contractor network program for when repairs or rebuilding are necessary. CastleCare works closely with the adjuster to determine the level of assistance needed.
Peace of Mind
Other Insurer Claims Numbers
|Auto Club (AAA) Insurance Co||800-222-7623 ext. 5000|
|Bankers (First Community)||800-765-9700|
|Cabrillo Coastal/Safe Harbor||866-896-7233|
|Citizens Property Insurance Corp.||866-411-CPIC|
|The Hanover Insurance Company||800-628-0250|
|Heritage Property & Casualty||855-415-7120|
|Liberty Mutual Insurance||800-2-CLAIMS|
|State Farm Insurance||800-SF-CLAIM|
|Travelers Personal Insurance||800-252-4633|
|Universal Ins. Co. NA||866-999-0898|
What should you do first?
Report your claim online!
Call 24 hours a day: 800.342.3407
Report the claim to your agent
Prevent further damage to your home
To help avoid further damage, you can make minor repairs (i.e., placing tarps on roofs or boarding up windows). Be sure to keep your repair receipts. If possible, gather the following information prior meeting with your Claims Adjuster: an inventory of damaged items, including photos and/or receipts; and a copy of the fire or police department’s report, if applicable.
Learn about your rights as an insurance customer, or report suspected insurance fraud.Learn More