Need To Report A Claim? We’re Here to Help!
We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.
Where to File a Claim
|ONLINE (or email)||PHONE|
|Claims documentation, such as photos, estimates, and receipts, can be emailed to firstname.lastname@example.org. Be sure to include your claim number in the subject line.|
|FLOOD WITH Lloyd's||THIG.com/report||800.342.3407|
|FLOOD with Tower Hill Prime - Torrent Techologies|
Policy effective dates prior to 9/1/2018
|FLOOD with Tower Hill Prime - Wright Flood|
Policy effective dates 9/1/2018 and after
|FLOOD Excess (Dual)||email@example.com||800.735.6024|
Other Insurer Claims Numbers
|Auto Club (AAA) Insurance Co||800-222-7623 ext. 5000|
|Bankers (First Community)||800-765-9700|
|Cabrillo Coastal/Safe Harbor||866-896-7233|
|Citizens Property Insurance Corp.||866-411-CPIC|
|Florida Family||888-486-4663 or 888-850-4663|
|Heritage Property & Casualty||855 415-7120|
|Homeowners Choice||866 324-3138|
|Liberty Mutual Insurance||800-2-CLAIMS|
|Security First||877 581-4862|
|State Farm Insurance||800-SF-CLAIM|
|The Hanover Insurance Company||800-628-0250|
|Travelers Personal Insurance||800-252-4633|
|Universal Ins. Co. NA||888-846-7647|
What can you expect?
Every new Tower Hill claim is assigned a claim representative who will be your primary contact from start to finish and help resolve the claim as quickly as possible. The claim rep will contact you within one business day to let you know what to expect during the claims process, who will be in contact with you, and the estimated time it will take to resolve your claim.
Prevent further damage to your home
To help avoid further damage, you can make minor repairs (i.e., placing tarps on roofs or boarding up windows). Be sure to keep your repair receipts. If possible, gather the following information prior meeting with your Claims Adjuster: an inventory of damaged items, including photos and/or receipts; and a copy of the fire or police department’s report, if applicable.
Learn about your rights as an insurance customer, or report suspected insurance fraud.Learn More
As a loyal customer, you already trust Tower Hill to provide first-rate protection for your home and business. Tower Hill has partnered with Alacrity Services, a Lowe’s company, to create CastleCare for assisting our customers when repairs or rebuilding are necessary. Alacrity Services is committed to restoring homes and businesses to their pre-loss condition. If the project is related to a covered loss, they work closely with the Tower Hill Claims adjuster to determine the assistance needed.