Claims

Need To Report A Claim?  We’re Here to Help!

 We understand how difficult it is when your home or property is damaged. Whether your loss is caused by a leaky pipe, unexpected wind gust or a devastating hurricane, that’s when you need to be able to depend on your insurance company the most. When disaster strikes, our experienced and dedicated team of customer service staff, claims adjusters, and support personnel are ready to help.

Where to File a Claim

 ONLINE (or email)PHONE
RESIDENTIAL PROPERTYTHIG.com/report800.342.3407
FLOOD WITH Lloyd'sTHIG.com/report800.342.3407
FLOOD with Tower Hill Prime - Torrent Techologies

Policy effective dates prior to 9/1/2018
towerhill.managemyfloodpolicy.com877.254.6819
FLOOD with Tower Hill Prime - Wright Flood

Policy effective dates 9/1/2018 and after
WrightFlood.net/login800.820.3242
FLOOD Excess (Dual)dual@pibadjusters.com800.735.6024
WATERCRAFT (SkiSafe)Skisafe.com800.225.6560
COMMERCIAL PROPERTYCommercialClaims@thig.com800.342.3407

Other Insurer Claims Numbers

CompanyClaims Phone
Allied Insurance800-421-3535 
Allstate Insurance800-54-STORM
American Integrity866-277-9871
American Traditions866-270-8430
ASI/Ark Royal866-ASI-LOSS
Auto Club (AAA) Insurance Co800-222-7623 ext. 5000
Bankers (First Community)800-765-9700
Cabrillo Coastal/Safe Harbor866-896-7233
Citizens Property Insurance Corp.866-411-CPIC
Cypress Insurance888-352-9773 
Farmers 800-435-7764
Federated National800-420-7075
Florida Family888-486-4663 or 888-850-4663
Florida Peninsula877-994-8368
Frontline866-673-0623
GEICO800-841-3000
Gulfstream866-485-3005
Heritage Property & Casualty855 415-7120
Homeowners Choice866 324-3138
Liberty Mutual Insurance800-2-CLAIMS
Nationwide800-421-3535
Olympus866-281-2242
People's Trust877-333-1230
Prepared877-313-1824
Progressive800-PROGRESSIVE
PURE888-813-7873
Safeco Insurance800-332-3226
Safeway800-252-3251
Sawgrass877-853-4336
Security First877 581-4862
Southern Fidelity866-722-4995
St. Johns800-748-2030
State Farm Insurance800-SF-CLAIM
Sunshine State877-329-8795
The Hanover Insurance Company800-628-0250
The Hartford800-243-5860
Travelers Personal Insurance800-252-4633
United P&C800-861-4370
Universal Ins. Co. NA888-846-7647
Universal P&C800-861-4370
USAA800-531-8722

Prevent further damage to your home

 To help avoid further damage, you can make minor repairs (i.e., placing tarps on roofs or boarding up windows). Be sure to keep your repair receipts. If possible, gather the following information prior meeting with your Claims Adjuster: an inventory of damaged items, including photos and/or receipts; and a copy of the fire or police department’s report, if applicable.

Water Extraction
Camera
Tarped roof

Insurance Fraud

 Learn about your rights as an insurance customer, or report suspected insurance fraud.

Learn More

CastleCare

844.TOWER.11 (844.869.3711)

As a loyal customer, you already trust Tower Hill to provide first-rate protection for your home and business. Tower Hill has partnered with Alacrity Services, a Lowe’s company, to create CastleCare for assisting our customers when repairs or rebuilding are necessary. Alacrity Services is committed to restoring homes and businesses to their pre-loss condition. If the project is related to a covered loss, they work closely with the Tower Hill Claims adjuster to determine the assistance needed.

Convenience

Convenience

Quality Assurance

Quality Assurance

Peace of Mind

Peace of Mind

Learn More