Privacy Statement & Security

P.O. Box 147018
Gainesville, FL 32614-7018

P.O. Box 147018
Gainesville, FL 32614-7018

As General Agent or Policy Administrator for and on behalf of its sponsoring insurance companies:

  • Lloyd’s Syndicates
  • RenaissanceRe Specialty U.S. LTD. (RSUSL)
  • Vantage Risk Specialty Insurance Company
  • XL Catlin
  • Rockhill Insurance Company
  • Tower Hill Insurance Exchange
  • Tower Hill Preferred Insurance Company
  • Tower Hill Prime Insurance Company
  • Tower Hill Signature Insurance Company


We value you as a customer and respect your right to privacy. This Notice describes the privacy practices of each insurance company listed above and its affiliates (“companies”) regarding the collection, use, security, and sharing of non-public personal information (“customer information”) by Tower Hill Insurance Group, LLC, and its affiliates (“Tower Hill”).

Tower Hill is an appointed general agent or policy administrator for the companies (referred to as “we,” “us,” or “our” in this Notice). As such, Tower Hill solicits, underwrites, issues, and processes property and casualty insurance policies and claims for the companies. Each company is a separate insurer and may be affiliated with other insurance companies. Tower Hill Insurance Exchange is a reciprocal insurer managed by Tower Hill Risk Management, LLC.

On behalf of itself, its affiliates, and the companies, Tower Hill is providing the following Privacy Notice, as required by federal and state laws. If you have any questions after reading this Privacy Notice, please contact Tower Hill at the address noted above.

How We Protect Customer Information

We maintain physical, electronic, and procedural safeguards that comply with applicable regulatory standards to protect your customer information. We also restrict access to your customer information to only those individuals who need to know that information to provide products or services to you. All employees, agents, affiliates, and third parties are required to adhere to our privacy standards and use customer information only for legitimate business purposes.

Information We Collect

We collect customer information about you and the members of your household from the following sources:

  • Application Forms: Information we receive from you on applications and other forms, such as your name, address, date of birth, social security number, family member information, property location, and value.
  • Prior Transaction History: Information about your transactions and experiences with us, our affiliates, or others, such as your policy coverage, premiums, payments, and claims history.
  • Reporting Agencies: Information we receive from consumer reporting agencies, other insurers, medical providers, and insurance support organizations, such as motor vehicle records, and credit report information.
  • Analytics information:  We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

How We Use Cookies and Other Information

We contract with companies to distribute e-mails on our behalf, perform analytics, and to deliver online advertisements on our site, on other websites, and on other applications. These companies may use third-party cookies, or other devices such as website scripting, pixels, or action tags to collect anonymous information about you when you visit our site. We use this information to learn which online advertisements attracted you, and to help us analyze our website and the effectiveness of our marketing. In addition, we use first-party cookies for similar purposes. These cookies and other devices do not contain personally identifiable information about you.

Information We Disclose and To Whom

We do not disclose any customer information about our customers or former customers to anyone, except as permitted by law.

We may disclose all of the customer information we collect about you, as described above in “Information We Collect,” to our affiliates and other entities that perform marketing or administrative services on our behalf, or to other financial institutions with whom we have joint marketing agreements, or as permitted by law. Affiliated companies may include insurers and reinsurers, insurance agencies and brokers, attorneys-in-fact, claims adjusters, and information technology companies. Other entities are not affiliated companies and may include other insurance and reinsurance companies, service vendors, insurance agencies, and other persons as permitted by law. These affiliated and other entities provide services necessary to carry out our normal business activities, such as evaluating requests for insurance products, processing policies and transactions to renew, replace, or service your policy of insurance, evaluating claims, marketing our products and services, and administering policies. Any joint marketing agreements we have with other entities prohibit the disclosure of any shared non-public personal information other than to carry out the purposes for which we or such other entities disclose information pursuant to those marketing agreements.

We share with our affiliates customer information permitted by law including information arising from transactions and experiences with you. We do not share other credit-related information with our affiliates, except as permitted or required by law.

We will not use or share any personally identifiable health information for any purpose except to underwrite insurance, administer your policy, account or claim, as required or permitted by law, or as otherwise authorized by you.

Electronic Communications Preferences

You have the right to specify your preferences with respect to receiving electronic communications from us. To update these preferences, you may (1) log in to your Customer Portal account to adjust your settings, or (2) contact us online. To opt out of receiving our email marketing communications, you can also follow the “unsubscribe” instructions provided in any marketing email you receive from us. If you previously chose to receive web push notifications from us on your mobile device or personal computer but no longer wish to receive them, you can manage your preferences through your device’s browser settings. If you have signed up to receive text messages from us and no longer wish to receive such messages, you may stop delivery of such messages by replying “STOP” to the received text message.

Notice of Information Practices

You have the right to understand how we use the customer information we collect. Please contact us if you have any questions. If your insured property is in the states of AZ, CA, CT, GA, HI, IL, KS, MA, ME, MN, MT, NV, NJ, NC, OH, OR, or VA, you have the right to access information we have collected about you and correct information that is not accurate. You may request a more detailed notice of our access and correction practices from the address noted above.

This Privacy Notice describes our practices for current and former customers. If there is more than one person insured under this policy, only the named insured on the policy will receive this Notice, though additional insureds may request a copy of this Notice. Please share this information with everyone covered by the policy.

We reserve the right to modify this policy at any time. If we make material changes, we will provide a revised Notice.

Thank you for choosing Tower Hill and its companies. Our Privacy Notice applies to the following affiliates in the Tower Hill family of companies:

  • Alachua Capital Corporation
  • Bluegrass Insurance Management, LLC
  • ICS Software Acquisition, Inc.
  • Tomoka Re Holdings, Inc.
  • Tomoka Reinsurance Intermediaries, Inc.
  • Tower Hill Capital Holdings, LLC
  • Tower Hill Signature Holdings, Inc.
  • Tower Hill Insurance Services, LLC
  • Tower Hill Claims Service, LLC
  • Tower Hill Holdings, Inc.
  • Tower Hill Insurance Group, LLC
  • Tower Hill Insurance Exchange
  • Tower Hill Insurance Managers, LLC
  • Tower Hill Preferred Insurance Company
  • Tower Hill Prime Insurance Company
  • Tower Hill Re
  • Tower Hill Re Holdings, Inc.
  • Tower Hill Signature Insurance Company
  • Tower Hill Risk Management, LLC
  • Tower Hill Specialty, LLC
  • Tower Hill Specialty Group, LLC