Contact Us

Tower Hill Insurance Group
Post Office Box 147018
Gainesville, FL 32614-7018
800.342.3407 Toll Free
352.332.8800 Phone
352.332.9999 Fax

Do you have a question that you can’t find an answer to on our website? Perhaps you want to submit feedback to us on your experience with our site or service. Please use our form below to submit your comments to Tower Hill.

Your questions and feedback are important to us. Please let us know how we can serve you better.

Please DO NOT report an insurance claim through the form below. Instead, file a claim online or call Tower Hill Claims Services at 800.342.3407.

To pay your bill over the phone, please call 800.342.3407. For coverage questions or to make a change to your policy, please call your insurance agent listed on the top center of your policy’s Declarations Page.

If you have a Tower Hill Prime flood policy, you can visit Torrent Flood to pay online, or call 877.826.6920.

To report suspected insurance fraud directly to Tower Hill Insurance Group, please call 866.265.6590 or complete a fraud report form online. You may also contact the Florida Department of Financial Services (FLDFS) Consumer Helpline at 800.342.2762 or visit the FLDFS Division of Insurance Fraud to file a fraud report on-line.

Send us a message:

  • Text-capable mobile phone numbers only. You will receive periodic messages regarding your policy. Message and data rates may apply. Text STOP to cancel at any time or HELP for help.