| FEATURED AGENT
Amanda Soileau
Amanda Soileau, Agency Principal and Owner of Stonebridge Insurance Agency in Palm City, FL, has been working with Tower Hill for 8 years.
Why did you choose Tower Hill?
I’ve been an agent for 23 years, and my family has been in insurance forever. We ourselves had Tower Hill because it was one of the only insurance companies available at the time.
It’s crazy to think about, but Tower Hill is still one of the few companies that’s been around for such a long time. For a company to stay in Florida, stay focused on Florida, and be part of Florida for over 50 years, that made it a no-brainer. In my opinion, they’re the strongest company out there. I’ve seen the history. I’ve seen companies come and go, multiple times. And one company that’s stayed consistent is Tower Hill.
What sets Tower Hill apart from other companies?
With other insurance companies, we hear complaints like: “My claim hasn’t been paid,” “They won’t call me back,” or “I can’t get a hold of my adjuster.” I honestly can’t think of a time a client has complained about Tower Hill’s services or processes.
“I’ve seen the history. I’ve seen companies come and go, multiple times. And one company that’s stayed consistent is Tower Hill.“
And it’s not just about what the client experiences, it’s about what I experience, too. When I can interact with a company in a way that makes sense, that proves to me they’ll be there when the client really needs help.
Tower Hill is upfront with me when we’re writing the policy. They communicate in a way that’s best for the client. And that tells me they’re there, not just at the beginning or the end, but throughout the entire process.
When situations come up, I can call and talk to someone who isn’t just reading a script or a document. They’re thinking through the grey areas.
They’re using judgment and looking at the full picture, not just what’s on paper. That level of depth and understanding from underwriting means everything.
Do you have your own insurance with Tower Hill?
Yes, I’ve had my personal policy with Tower Hill for five years, and I won’t move.
I was able to pick and choose the coverages that mattered to me. My house is the biggest investment of my life. Gosh forbid something happens, do I have the right company to help me recover and rebuild? Most people would say the same about their home, so it’s incredibly important to have a company you trust to be there in a catastrophe.
What do you appreciate most about Tower Hill’s approach to the market?
I’ve been in multiple meetings with Tower Hill, and one thing that stands out is how forward-thinking they are, especially with reinsurance.
The fact that they purchase reinsurance on a three-year basis, most companies only do it annually, is a huge differentiator. That lets them lock in rates longer and avoid scrambling year to year.
Their rates don’t fluctuate as much, which gives both agents and clients more stability.
That’s forward thinking, not reactive thinking. Tower Hill is two steps ahead, and honestly, it feels like the rest of the industry follows their lead.