Contractor Fraud
Don’t be a victim when it comes to home repairs.
Just as with any business, not all repair companies or contractors are trustworthy.
Avoid contractors who:
Offer you by phone, mail or email a free inspection, or even a free gift card if you allow an inspection of your home or property.
Promise to waive or provide a rebate for your insurance policy deductible amount.
Rush you to sign a contract, without first providing you with a copy and time to review.
Request full payment — or a cash payment — ahead of time or tells you their offer is available only for a limited time.
Instead, Contact CastleCare
To connect with our exclusive and trusted network of credentialed contractors, CastleCare, powered by Alacrity Solutions, call 1-844-TOWER-11.
When a contractor comes to your door…
The National Insurance Crime Bureau (NICB) offers these recommendations:
Work only with licensed, insured and bonded contractors. You can verify the contractor is licensed by Florida at Myfloridalicense.com.
You have the right to request proof of insurance bonding, too.
Ask for references and check them out. Also, you can check with the Better Business Bureau at bbb.org to find out
if others have had challenging experiences with them.
Always get more than one estimate.
Check with your insurance agent or insurance company before signing on the dotted line, to help protect your rights.
Get everything in writing: total cost; detailed list of what the project includes; time schedule;
guarantees, and/or warranties provided; payment schedule; and never sign a contract that includes blanks.
Do not make a final payment or sign a completion form until you are fully satisfied with the work completed.
Suspect Fraud?
You can report suspected insurance fraud directly to Tower Hill Insurance Group by phone at 866.265.6590 or email at towertips@thig.com.
Your name and contact details are not required, unless you would like us to contact you for further information.
The National Insurance Crime Bureau (NICB) also investigates insurance-related fraud.
Your tip can be anonymous. You can contact the NICB directly in one of three easy ways:
Text the keyword “FRAUD” to TIP411 (847411) or
Call 1.800.TEL.NICB (1.800.835.6422) or
Submit a form online at www.nicb.org. Your tip can be anonymous.
Report Fraud
Report Fraud
Please complete the following or call us at 866.265.6590 to report suspected fraud.
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