Contact Us


Do you have a question that you can't find an answer to on our website? Perhaps you want to submit feedback to us on your experience with our site or service. Please use our form below to submit your comments to Tower Hill Insurance Group, LLC.

Your questions and feedback are important to us. Please let us know how we can serve you better.

Please DO NOT report an insurance claim through the form below. Instead, call Tower Hill Claims Services at (800) 216-3711.

If you have any changes to your insurance policy, please call your insurance agent or Customer Service Center at (800) 342-3407.

For payment information on your flood insurance policy, please call (877) 826-6920. Any flood-related questions, endorsement requests or claims reports should be directed to your insurance agent.

To report suspected insurance fraud directly to Tower Hill Insurance Group, please call (866) 265-6590. You may also contact the Florida Department of Financial Services (FLDFS) Consumer Helpline at (800) 342-2762 or visit the FLDFS Division of Insurance Fraud website to file a fraud report on-line.

Send us a message:

Tower Hill Insurance Group
Post Office Box 147018
Gainesville, FL 32614-7018

(800) 342-3407 Customer Service
(800) 216-3711 Claims Services
(352) 332-8800 Phone
(352) 332-9999 Fax

, FL

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News Alert

Tower Hill unaffected by Heartbleed vulnerability

April 14, 2014

On April 8, 2014, security researchers announced a flaw in the OpenSSL encryption software library used by many websites to protect customers’ data. The vulnerability, known as "Heartbleed," could potentially allow a cyberattacker to access a website's customer data along with traffic encryption keys.

Tower Hill's server administrators have conducted a thorough review and confirmed that Tower Hill was not impacted by the Heartbleed vulnerability.

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