Storm Center

Hurricane Isaias: In-Person Claims Assistance

Tower Hill representatives will be onsite October 12–16 to assist policyholders affected by Hurricane Isaias with their claims.

Hours (Central Time):
Monday, October 12: 1:00–4:00 p.m.
Tuesday–Friday, October 13–16: 9:00 a.m.–4:00 p.m.

New Location:
University of West Florida, Parking Lot B
11000 University Parkway
Pensacola, FL 32514

This insurance assistance hub is hosted by the Florida Department of Financial Services.

Stay Connected

To report a claim or track your claim’s status, visit Customer Portal, give us a call at (800) 342-3407, or download the Tower Hill Mobile App. We are here to help!

Download on the App Store

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Storm Tracker

Tower Hill’s interactive Storm Tracker provides current tropical forecasts and conditions for the Atlantic Basin, as well as local storm and weather warnings from NOAA and the National Weather Service.

Your Hurricane Preparation Checklist

Use this checklist to help prepare your family and home while conditions are still safe.

Protect Your Family

Prepare Your Home

Prepare for Power Outages

EV Safety Reminder: If flooding is possible, move your electric vehicle to higher ground when safe. If it becomes flood-damaged, do not start, charge or operate it until inspected by a qualified professional.

Keep Information Handy

Access Customer Portal

Your Safety Comes First

Stay informed and follow the guidance of state and local emergency officials. If evacuation orders are issued for your area, follow them promptly. Know your evacuation routes, identify nearby shelters and make arrangements for family members or pets who may need additional assistance.