While storm preparation is key, it’s also important to understand what you should do post-storm so you can begin the rebuilding process quickly.
What To Do First
- Take photos or video of damage prior to cleanup. If possible, do not throw away damaged items until the claims adjuster has reviewed them, but remove all the water-soaked items that you can to prevent mold.
- Notify Tower Hill of damage as soon as possible by reporting a claim online or on our mobile app. You can also call 800.342.3407 to start the claim filing process.
- Make temporary repairs in order to help avoid further damage, such as placing tarps on damaged roofs or boarding up broken windows. Hire only licensed, reputable repair companies and be sure to keep receipts for all repairs to provide to your claims adjuster.
- Have your household inventory available for the claims adjuster, complete with photos/videos, receipts, and important information such as make and model numbers.
In partnership with Tower Hill, your insurance agent and claims adjuster are committed to helping you through the claim process step-by-step. Our goal is to ensure your claim experience is fair, accurate, and timely.
Damage Assessment Options
Your Tower Hill claim adjuster may be able to resolve your claim without an on-site inspection. Depending on the severity of damage, we may instead rely on photos, repair estimates or virtual inspection reports that show the cause and damage extent. Your adjuster will be your primary contact throughout the claim process and will discuss the available damage assessment options with you. Your adjuster can also answer questions about policy coverages and deductibles.
Generator Safety
If you’re using a portable generator for power after the storm, please use caution and follow the instructions. Never use a generator in an enclosed area, because the engines emit carbon monoxide. Generators should only be used outside and away from doors, vents and open windows. Do not operate generators in wet conditions or near flames.
Peace of Mind
Tower Hill has been providing peace of mind to Florida’s homeowners since 1972. We work hard to earn the confidence and trust that you place in us. We’re here for you, not only during storm season but all year round. Our insurance policy is a contractual promise. When you experience damage to your home or property, the Tower Hill team is committed to providing you with the assistance you need, as quickly as possible. Please let us know how we can be of help.