Who should I call to make repairs?

CastleCare 844-TOWER-11 Exclusively for Tower Hill customers, CastleCare is a credentialed contractor network program available to help at 844-TOWER-11 (844-869-3711). CastleCare provides roofing, mold remediation, contents pack-out, and general contracting repair companies available to help. The program provides both convenience and quality assurance. Warranties on completed projects —1 year for materials and 5 years for workmanship — are provided. If you already know of a reputable licensed contractor in your area, you can choose to hire them instead of using CastleCare. If you receive repair estimates from a contractor other than through CastleCare, please provide the estimates to your claim adjuster for review.

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Claim FAQs

August 31, 2023 | Tower Hill Insurance

Find answers to frequently asked questions about selecting a contractor, repairs, claim payments, deductibles, reimbursements for additional living expenses, and more.

Binding Updates
February 2, 2026
The Tower Hill Companies are currently binding new insurance policies and accepting requests to change coverages on existing policies for North Carolina (statewide, all products). Please contact our Customer Service Center at (800) ...
Manage Your Policy with Our Mobile App
May 5, 2025
Here are just a few of the things you can do with the Tower Hill Mobile app: Access Your Account Policyholders with a Tower Hill Customer Portal account can use the same credentials to access the mobile app right away, no setup required. ...